Overview
MortgageAiQ (“we,” “our,” or “us”) is a product of Nexlock.ai. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mortgage savings estimation service. We are committed to protecting your privacy and handling your data with transparency.
Information we collect
Information you provide: When you use our estimation tool, we collect the mortgage details you enter — approximate home value, remaining loan balance, current interest rate, and loan type. If you choose to proceed beyond the initial estimate, we may collect additional information such as your name, email address, and phone number.
Automatically collected information: We collect standard technical information such as IP address, browser type, device type, and pages visited. We use this data to improve our service and diagnose technical issues.
Cookies: We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.
How we use your information
- Generate your mortgage savings estimate
- Connect you with a licensed loan officer if you choose to proceed
- Monitor market conditions and notify you of changes (if you opt in)
- Improve and maintain our service
- Comply with legal and regulatory obligations
Information sharing
We do not sell your personal information to third parties.
We share your information only in these circumstances:
- With your consent: If you choose to connect with a loan officer, we share relevant estimate data so you don’t have to repeat yourself.
- Service providers: We use trusted third-party services for hosting, analytics, and communication. These providers are contractually required to protect your data.
- Legal requirements: We may disclose information if required by law, regulation, or legal process.
Data retention
If you do not proceed with a loan application, your estimate data is automatically deleted after 90 days. If you opt in to rate monitoring, we retain the minimum data necessary to provide that service until you opt out. Account data is retained as long as your account is active.
Data security
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We follow industry best practices for application security, conduct regular security assessments, and limit access to personal data to authorized personnel who need it to operate our service.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of rate monitoring notifications
- Receive a copy of your data in a portable format
To exercise any of these rights, contact us at privacy@nexlock.ai.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the service or by other means. Your continued use of MortgageAiQ after changes constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@nexlock.ai or write to: Nexlock.ai, Attn: Privacy, [address to be added].